ISO 品質管理原則
Principle 1: Customer focus
參閱 ISO 9001:2008 clause 5.2 (Customer focus), 7.2 (Customer-related processes), 8.2.1 (Customer satisfaction)。
Principle 2: Leadership
Principle 3: Involvement of people
Principle 4: Process approach
Introduction and support package:
Guidance on the concept and use of the process approach for management systemsISO's Process approach - Praxiom的介紹.
Principle 5: System approach to management
Principle 6: Continual improvement
參閱 ISO 9001:2008 clause 8.5.1 (Continual improvement), 8.5.2 (Corrective action), 8.5.3 (Preventive action)。
Principle 7: Factual approach to decision making
Principle 8: Mutually beneficial supplier relationships
ISO 對這 8 個品質管理原則的介紹.
ISO 9001 品質管理系統
主要架構
設計及開發的流程
大綱整理
WiKi 的條目, 有ISO 9001:2008條文的內容.
延伸閱讀
這份文件有張圖"System map of a manufacturing QMS", 舉例如何定義流程和 ISO 9001 的關聯性。
