[閱讀筆記] 高效能人士的七個習慣、與成功有約: Paradigms of Interdependence

中文書名:與成功有約、高效能人士的七個習慣
原文書名:The 7 habits of highly effective people
作者:史蒂芬.柯維 Stephen Covey
初版日期:1989
本書之基本資料:中文版英文版(推薦)。



There can be no friendship without confidence,
and no confidence without integrity.
-- Samuel Johnson

Effective interdependence (Public Victory, good relationships with others) can only be built on a foundation of true independence (Private Victory, self-mastery and self-discipline).

THE EMOTIONAL BANK ACCOUNT


Emotional Bank Account是比喻為信任的程度。
在人際關係上,要建立信任的基礎,如此,溝通會更順暢、容易、有效。

SIX MAJOR DEPOSITS


1. Understanding the Individual

當你瞭解對方時,你才知道如何贏得對方的信任。

參考Habit 5的Empathic Listening。

2. Attending to the Little Things

Little Things指的是kindnessescourtesies.

3. Keeping Commitments

若因為不預期的事件發生而難以保持承諾,有兩種作法:

(1) 仍保持承諾
或 (2) 詳細地說明情況,請求撤消此承諾

4. Clarifying Expectations

大多數的關係出現問題,是根源於衝突或模糊的期望。

許多期望是implicit,並不會被講明;
需要投資時間及精力,主動在一開始就把期望溝通清楚。

5. Showing Personal Integrity

Integrity行為事例:
(1) 對不在場的人也要保持尊重 => 對於在場的人會因此建立信任
(2) 以同樣的原則對待每個人 => 人們會開始信任你

6. Apologizing Sincerely When You Make a Withdrawal

真誠的道歉並不容易,需要有充份的自信及安全感才做得到。

The Laws of Love and the Laws of Life


The key is to make constant deposits of unconditional love.

P PROBLEMS ARE PC OPPORTUNITIES


In an interdependent situation, every P problem is a PC oppurturnity --
a chance to build the Emotional Bank Accounts that
significantly affect interdependent production.

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[閱讀筆記] 高效能人士的七個習慣 7 Habits of Highly Effective People